Faq – Mia Lora

Frequently asked questions

Is your question not listed? Then please contact our customer service.

How can I place an order?

1 .Select the product you want to buy, choose the size/color, and click on Add to Cart.

2 .You can continue shopping or proceed to your Cart from the top right corner.

3 .If you have a discount code or gift voucher, enter it in the designated area and click Apply.

4.Fill in your shipping address details accurately and completely.

5.Select your preferred payment method and enter the required details.

6.Click Complete Order to finalize your purchase. Your order number and details will be sent to your email.

Can I pick up my order from your store?

Your orders are delivered via courier to the address you provide. In-store pickup option is not available.

Do you offer installment payment with credit cards?

Installment options are available for purchases made with Bonus, Paraf, Card Finans, World Card, Axess, Maximum, and Advantage credit cards.

Can I pay with a debit card?

Yes, you can make payments using a debit card. Please note that for purchases made with a debit card, the refund process may take longer depending on your bank’s procedures.

How can I track my order?

Once your order is completed, the following notification emails will be sent to you:

You will receive an email titled "We Received Your Order" after your order is placed.
When your order is handed over to the courier, you will receive another email titled "Your Order Has Been Shipped" along with an SMS from the shipping company.

TIP: You can check your order status by visiting the “My Orders” section under “My Account” on the homepage, or by clicking the “ORDER TRACKING” link using your registered email and order number.

I’m not a member, how can I track my order?

After your order is completed, you will receive the following notifications via email and SMS from the courier:

Once your order is placed, you will receive an email titled “Your Order Has Been Received” — please note your order number in this email.
You can track your order by visiting the Order Tracking page on our website and entering your email address along with your order number.

My order is missing items, what should I do?

We strongly recommend opening your package in the presence of the courier. If any items are missing or incorrect:

Do not accept the package.
Ask the courier to prepare a “Damage Assessment Report.”
Return the product/package along with the report and your invoice.
Contact us via our WhatsApp support line at +90 536 266 52 19.

• If you were not able to open the package in front of the courier, please send us a detailed explanation of the issue along with a few photos. Your request will be reviewed and we will get back to you as soon as possible.

What should I do if I received a defective or incorrect item?

If your order includes a defective or incorrect item, please contact us via our WhatsApp support line at +90 536 266 52 19 with your order number and clear photos of the product.

When submitting a return request, make sure to include images clearly showing the defect.

Can I exchange the items I purchased from the website?

We do not offer exchanges for online purchases. However, you may return your item within 14 days of delivery, provided that it is unused and the tag is still attached, and place a new order for the item you wish to receive instead.

What is 3D Secure Payment?

3D Secure Payment is a security system developed to enhance the safety of online transactions made with credit or debit cards. All purchases made on our website are secure. When you enter your credit card number, the information is encrypted and transmitted directly to the bank.

Your card details cannot be seen or accessed by any third party, including our company. This information is used solely for communication between you and your bank, and it cannot be viewed or interfered with by any other individual or entity.